Research by New Zealand telecommunications infrastructure provider Chorus has revealed that even though the country has been an exemplar in how to deal with a pandemic, Covid-19 has pushed New Zealanders to do more online – and the changes are sticking.
The broadband behavioural survey, conducted by Venture Insights, an ANZ telco and media research and consulting company, was commissioned by Chorus in October 2020 as a follow-up to a previous survey conducted in April 2020. The aim of both surveys was to determine how Covid-19 has changed online behaviours and which of these behaviours are continuing as New Zealand comes out of lockdown. The survey covered broadband usage, working from home, telehealth usage and online shopping behaviour.
It found that remote working remained high over the months. Before the pandemic, 28% of respondents had worked from home and the April study revealed a significant increase in working from home (59% of respondents), and 52% were working from home in October.
Venture said this suggested that many people were continuing to work from home even as the virus spread eased and this reflects their preferences, with 51% indicating they wanted to work more from home in the future. Nearly two-thirds