Just as the world’s first Covid-19 vaccination takes place, and companies, in particular small businesses, envisage that they may be finally at the beginning of the end of the business turbulence and see growth in a post-pandemic future, research from 8×8 is warning small and medium-sized enterprises (SMEs) to heed the lessons of the pandemic and ensure there’s no return to bad habits.
Indeed, the integrated cloud communications platform provider’s survey showed that as the country looks to rebuild its economy following the pandemic, SMEs that improved their output and productivity would bring benefits not only to staff and customers, but also to the wider economy and local communities.
The survey was conducted by Censuswide, and took the opinion of 1,005 SME employees from businesses with between 2-250 employees across the UK at the end of October. High among the key items to deal with among such firms were concerns around customer service, worries about their mental health and that of their colleagues, and a lack of productivity.
Employees were fundamentally concerned for the businesses they work for, with many considering how their employers can do better to succeed long-term. Over half (54%) of SME employees said more frequent