Late Post

Colruyt takes Excessive step to optimise enterprise operations and buyer expertise

Aiming to create a extra dependable, environment friendly and fashionable cellular expertise for its prospects and staff, Colruyt Group, one of many largest retail firms in Belgium, Luxembourg, France and India, has deployed a sophisticated, cloud-based community to attach grocery store retail shops, warehouses and company workplaces.

Colruyt Group operates greater than 600 shops and provides meals and different items to over 580 impartial retailers in western Europe. It additionally has a big e-commerce presence throughout Europe. The corporate’s subsidiaries embody greater than 40 client and enterprise manufacturers, resembling OKay, Bio-Planet, DATS 24, DreamLand and DreamBaby.

Because of its spectacular enterprise progress, Colruyt started going through a community capability crunch. Its earlier networking infrastructure was not outfitted to help the rise of linked gadgets or the bodily enlargement of the enterprise, nor did it provide beneficial utilization insights and site companies inside retailers to assist inform gross sales methods. 

In response, Colruyt selected emigrate to a extra resilient, strong, dependable cloud-managed community to assist it deal with the elevated capability and create extra operational visibility and intelligence.

The implementation, based mostly on Excessive Networks’ ExtremeCloud IQ cloud administration resolution, is designed to allow Colruyt to acquire insights and analytics that may optimise its enterprise operations and handle its whole community via a single dashboard.

The community affords wi-fi connectivity for each staff and prospects, serving to to boost the general person expertise, cellular expertise throughout its retailers, workplaces and warehouses for each person, from store staff with handheld gadgets to prospects with smartphones.

Because of the deployment of its know-how, with greater than 10,000 Wi-Fi 6 entry factors, Excessive claimed Colruyt would see quite a lot of key advantages, together with “seamless” and dependable connectivity; unrivalled community insights; sensible and proactive troubleshooting; and “complete” technical, strategic and monetary help.

A unified administration platform provides insights and analytics into the usage of Colruyt’s wi-fi networks, enabling the corporate to guage easy methods to enhance and optimise operations and the shopper expertise, in warehouses or shops. Colruyt can even proactively detect community anomalies, counsel potential options and pre-emptively tackle minor points, serving to to keep away from main outages and assure the very best, most dependable person expertise. 

“We now have been making use of Excessive’s know-how for a few years,” famous Colruyt Group’s head of IT infrastructure, Wim Pletinckx. “The intuitive cloud platform will help our specialists in managing our wi-fi setting and supply a secure and performant wi-fi resolution for our enterprise.”

Markus Nispel, vice-president of worldwide markets – workplace of the CTO, at Excessive Networks, identified that the retail trade was in a continuing state of innovation and transition and that had been much more prevalent in the course of the pandemic.

“Success in retail is commonly predicated on premium buyer experiences and steady operational developments,” he mentioned. “We’re proud Colruyt has chosen Excessive to assist drive this transformation… create distinctive buyer experiences and make impactful and transformational enterprise choices.”

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